We work to get orders shipped out in 1-2 business days. After a label is created, you will be provided with a shipment notification and tracking number.
All return inquiries must be emailed to email@example.com. You MUST receive a Return Authorization from us before taking further steps on your end to return the product.
Made-To-Order Items cannot be returned as they are a special order/custom item.
Closeout items cannot be returned.
If you are returning an item to us, please include your contact information in the package. Your contact information should include your full name, a return address, daytime telephone number and/or email address. Please explain the reason for the return and the outcome you desire.
You should consider using a track-able shipping service or purchasing shipping insurance. We are not liable for loss of an item that has been shipped back to us.
If you place an order with a Made to Order item and a Ready to ship item, the Ready to Ship item will be held for shipping until the Made to Order item is ready. If you wish for the Ready to Ship item to ship immediately, it is easiest to place two separate orders and each will have their own paid shipping label.
If a package is lost in transit, we'll process a claim on our end with our Insurance Provider. If the claim is paid out, a refund will be issued to you. This is for all orders domestic and international.
Please understand that a package has to of been given a generous amount of time to arrive in these cases. No activity or updates in tracking doesn't always mean an item is lost. This is especially true during busy shipping times, and for international orders.
Also once again - please understand that we are not the shipping provider, and a number of companies consider the transaction finished after it is dropped off at the Post Office.
After we drop your item off at the Post Office, everything that happens after is indeed out of our hands - however we will do what it takes to make things right in these instances, just be patient please.
International Shipping pricing is calculated and could be subject to change and/or additional charges/refunds after we evaluate the packaging on our end. We will contact the buyer prior to any changes or additional charges/refunds.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within 7 days. We reserve the right to refund the transaction minus 10% to cover admin and transaction fees. Any shipping charges will not be refunded.
Unique Sale Items such as Buy One Get One Half Off: Full Order/All item returns will be subject to our typical policy. Partial returns such as ordering two wallets, receiving a discount on the 2nd wallet and returning only one of those wallets will be refunded according to the lesser amount upon return of the wallet if it falls within our return guidelines. Example: Wallet one full price is $100. Wallet two is $50 with a Buy One Get One Half Off Sale. Total is $150. If you return one, you will be refunded $50 (The Lesser of the Amounts). This is only in place to prevent abuse of sales.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org so that we can investigate the issue for you.
It is possible that your returned item has changed in price from when you originally placed your order and paid in full. All refunds will be issued based on what you paid for the product at the time of order.
If an order is placed and then a cancel of that order is requested; We reserve the right to refund the entire order total minus 10% to cover admin fees and transaction fees. We do not make this a regular practice. This is simply in place to cover ourselves in the case that a customer decides to abuse the system.
If you have been approved for an exchange and have changed your mind or would prefer a different color/item, you will be responsible for associated shipping costs.
If you've received a damaged/defective item or you received an incorrect order, we will replace the item at no cost to you. Please email us at email@example.com with details regarding the order so that we can make it right for you.