Shipping and Returns

Shipping:
Shipping services will be through USPS.
We work to get orders shipped out in 1 -2 business days. After a label is created, you will be provided with a shipment notification and tracking number.
Lost Packages:
We purchase shipping insurance on our end.
If a package is lost in transit, we'll process a claim on our end. After the claim is paid out, a refund will be issued to you. This is for all orders domestic and international. Please understand that a package has to of been given a generous amount of time to arrive in these cases. No activity or updates in tracking doesn't always mean an item is lost. This is especially true during busy shipping times, and for international orders. Also please understand that we are not the shipping provider, and a number of companies consider the transaction finished after it is dropped off at the Post Office.
After we drop your item off at the Post Office, everything that happens after is indeed out of our hands - however we will do what it takes to make things right in these instances, just be patient please. 
International Orders:
Buyers are responsible for all customs and import taxes that may apply. We are not responsible for any delays due to customs.
We will not modify/lower customs values as this puts our company at risk for falsifying information on regulatory forms. 
International Shipping pricing is calculated and could be subject to change and/or additional charges/refunds after we evaluate the packaging on our end. We will contact the buyer prior to any changes or additional charges/refunds.  
Return Policy
All return inquiries must be emailed to returns@willowcraftgoods.com. You MUST receive a Return Authorization from us before taking further steps on your end to return the product.
Made-To-Order Items cannot be returned as they are a special order/custom item.
Closeout items cannot be returned.
All eligible products carry a 7 day inspection period. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item MUST be unused and in the same condition that you received it. It must also be in the original product packaging. Due to the nature of handmade leather products, ANY signs of use, stretching, marks on the leather, etc of the leather will render the item not eligible for a return. Do not fill the wallet with cards, stretch the leather and expect a return. We spend hours crafting each wallet with great care and simply can't afford to accept wallets back in anything other than the original condition. 
If you are returning an item to us, please include your contact information in the package. Your contact information should include your full name, a return address, daytime telephone number and/or email address. Please explain the reason for the return and the outcome you desire.

Return Shipping Charges
You will be responsible for paying for your own shipping costs for returning your item. Any original shipping costs and return costs are non-refundable unless the product is found to be defective upon delivery due to a fault of our own. Natural marks on the leather are not grounds for a defective item and the buyer will need to cover return shipping costs.
You should consider using a track-able shipping service or purchasing shipping insurance. We are not liable for loss of an item that has been shipped back to us.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@willowcraftgoods.com so that we can investigate the issue for you.
Differences in Current Product Pricing and Time of Refund
It is possible that your returned item has changed in price from when you originally placed your order and paid in full. All refunds will be issued based on what you paid for the product at the time of order.
Exchanges
Requests for product exchanges will be handled on a case by case basis for various reasons including availability and pricing differences.
If you have been approved for an exchange and have changed your mind or would prefer a different color/item, you will be responsible for associated shipping costs.
Shipping Provider
We use USPS for Shipping within the United States. We recommend using USPS Priority for any returns, and/or exchanges due to our positive experiences with the service.

 

 Damaged, Defective, or Incorrect Order
If you've received a damaged/defective item or you received an incorrect order, we will replace the item at no cost to you. Please email us at sales@willowcraftgoods.com with details regarding the order so that we can make it right for you.
When returning an item to us, please include your contact information in the package. You can print the email confirmation, or supply a written note with your Name, Return Address, Phone, and Email.