Shipping and Returns

We ship via USPS and UPS

We work to get orders shipped out in 1-2 business days. After a label is created, you will be provided with a shipment notification and tracking number. 

Return Policy
All eligible products carry a 7 day inspection period. If 7 days have gone by since delivery, unfortunately, we can’t offer you a refund or exchange.

All return inquiries must be emailed to You MUST receive a Return Authorization from us before taking further steps on your end to return the product.

Made-To-Order Items cannot be returned as they are a special order/custom item.

Closeout items cannot be returned.

To be eligible for a return, your item MUST be unused and in the same condition that you received it. It must also be in the original product packaging. Due to the nature of handmade leather products, ANY signs of use, stretching, marks on the leather, etc of the leather will render the item not eligible for a return. Do not fill the wallet with cards, stretch the leather and expect a return. We spend hours crafting each wallet with great care and simply can't afford to accept wallets back in anything other than the original condition. 
If we receive any product back with evidence that it has been used - we will not be able to process a return on our end and will be in touch with you on further steps; which could mean sending it back to you at your cost or issuing only a partial refund with a maximum 50% of the original purchase price. 

If you are returning an item to us, please include your contact information in the package. Your contact information should include your full name, a return address, daytime telephone number and/or email address. Please explain the reason for the return and the outcome you desire.

Return Shipping Charges
You will be responsible for paying for your own shipping costs for returning your item. Any original shipping costs and return costs are non-refundable unless the product is found to be defective upon delivery due to a fault of our own. Natural marks on the leather are not grounds for a defective item and the buyer will need to cover return shipping costs.

You should consider using a track-able shipping service or purchasing shipping insurance. We are not liable for loss of an item that has been shipped back to us.

Mixed Orders:

If you place an order with a Made to Order item and a Ready to ship item, the Ready to Ship item will be held for shipping until the Made to Order item is ready. If you wish for the Ready to Ship item to ship immediately, it is easiest to place two separate orders and each will have their own paid shipping label. 

Lost Packages:
We are not the shipping provider. Please contact the shipping provider with your tracking information first prior to reaching out to us.

If a package is lost in transit, we'll process a claim on our end with our Insurance Provider. If the claim is paid out, a refund will be issued to you. This is for all orders domestic and international.

Please understand that a package has to of been given a generous amount of time to arrive in these cases. No activity or updates in tracking doesn't always mean an item is lost. This is especially true during busy shipping times, and for international orders.

Also once again - please understand that we are not the shipping provider, and a number of companies consider the transaction finished after it is dropped off at the Post Office.

After we drop your item off at the Post Office, everything that happens after is indeed out of our hands - however we will do what it takes to make things right in these instances, just be patient please. 

International Orders:
Buyers are responsible for all customs and import taxes that may apply. We are not responsible for any delays due to customs.
We will not modify/lower customs values as this puts our company at risk for falsifying information on regulatory forms. 

International Shipping pricing is calculated and could be subject to change and/or additional charges/refunds after we evaluate the packaging on our end. We will contact the buyer prior to any changes or additional charges/refunds.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within 7 days. We reserve the right to refund the transaction minus 10% to cover admin and transaction fees. Any shipping charges will not be refunded.

Unique Sale Items such as Buy One Get One Half Off: Full Order/All item returns will be subject to our typical policy. Partial returns such as ordering two wallets, receiving a discount on the 2nd wallet and returning only one of those wallets will be refunded according to the lesser amount upon return of the wallet if it falls within our return guidelines. Example: Wallet one full price is $100. Wallet two is $50 with a Buy One Get One Half Off Sale. Total is $150. If you return one, you will be refunded $50 (The Lesser of the Amounts). This is only in place to prevent abuse of sales.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at so that we can investigate the issue for you.

Differences in Current Product Pricing and Time of Refund

It is possible that your returned item has changed in price from when you originally placed your order and paid in full. All refunds will be issued based on what you paid for the product at the time of order.

Canceled Orders and Transaction Fees

If an order is placed and then a cancel of that order is requested; We reserve the right to refund the entire order total minus 10% to cover admin fees and transaction fees. We do not make this a regular practice. This is simply in place to cover ourselves in the case that a customer decides to abuse the system.

Requests for product exchanges will be handled on a case by case basis for various reasons including availability and pricing differences.

If you have been approved for an exchange and have changed your mind or would prefer a different color/item, you will be responsible for associated shipping costs.

Shipping Provider
We use USPS and UPS for Shipping. We recommend using USPS Priority for any returns, and/or exchanges due to our positive experiences with the service.


 Damaged, Defective, or Incorrect Order

If you've received a damaged/defective item or you received an incorrect order, we will replace the item at no cost to you. Please email us at with details regarding the order so that we can make it right for you.

When returning an item to us, please include your contact information in the package. You can print the email confirmation, or supply a written note with your Name, Return Address, Phone, and Email.